FAQs

Contact Us

FAQs

Below are answers to Frequently Asked Questions. Click any of the questions for full information. For additional questions, please call the Box Office at 630.942.4000.

Tickets

What is the MAC box office's phone number and hours?
To contact the Box Office, call 630.942.4000 or visit the ticket page for more information.
The Box Office hours are:
Monday: Closed
Tuesday: 12p to 6p
Wednesday: 12p to 6p
Thursday: 12p to 6p
Friday: 12p to 6p
Saturday: 12p to 6p
Sunday: Open 90 minutes prior to show time
Which credit cards are accepted?
The Box Office accepts Visa, MasterCard, AmEx and Discover.
What is a MAC Pack?
A MAC Pack is a subscription package.

Pick THREE or FOUR events and save 10%
Pick FIVE, SIX or SEVEN events and save 15%
Pick EIGHT or MORE events and save 20%

Learn more here.

Is it possible to buy tickets in groups?
Are there handling fees for purchases?
For subscribers, there is a one-time handling fee. For individual events there is one handling fee for each separate order.
Are gift certificates available?
Gift certificates are available in any denomination and do not expire. Learn more here.
Can I get a refund or exchange my tickets?
The MAC has a has a no refunds policy as all sales are final. Exchanges are limited and subject to a $5 exchange fee.
Do children need tickets to events?
Yes, everyone entering the theater must have a ticket regardless of age.
Are donations accepted?
Absolutely! A donation of $50 or more will make you a Friend of the MAC and provide you with annual benefits including discounted tickets, advance notice of coming attractions and free ticket exchanges.

Planning Your Visit

Where is the MAC located?
425 Fawell Blvd., Glen Ellyn, Illinois. Visit the College of DuPage website for maps and directions.
Where is the Lakeside Pavilion located?
The Lakeside Pavilion is adjacent to the McAninch Arts Center, on the south side of the building.
Is there consideration for patrons with special needs?
Accessibility is a priority at the MAC. Mobility-impaired seating and hearing assistance devices are available through the Box Office. For Americans With Disabilities Act accommodations, call 630.942.2141 (voice) or 630.858.9692 (TDD). Wheelchair seating is available, as is handicapped parking.
Where can I park? Is parking free?
Free parking is available in all campus lots. The lot nearest the theater is labeled Fawell A on the campus map. Handicapped parking and parking for buses is available.
On performance days, when does the MAC open?
The lobby and box office opens 90 minutes before show-time. The house opens for seating about 30 minutes previous to curtain time.

At the MAC

What is the late seating policy?
Late seating occurs at the discretion of house management and varies on a per-performance basis.
Are cameras allowed in the theater?
No, photographs and recording of any kind is prohibited in the theaters.
Is there a coat check?
Yes, and it is free!
Are concessions available during performances?
They are! There is a full bar and concession area in the newly renovated lobby of the MAC.

Other

Are the theaters available for rental events?
Yes! To learn more, visit our pages on Renting the MAC.
How many theaters are there and how many seats are in each theater?
  • Belushi Performance Hall ‘ 780
  • Playhouse Theatre ‘ 186
  • Studio Theatre ‘ 70
  • Lakeside Pavilion ‘ 1200
What ages is the MAC programming appropriate for?
Unless otherwise indicated, McAninch Arts Center events are not suitable for children under the age of 6.